To sum it up, this was the worst experience I've had booking. My booking was wrong, the car company is horrid, they lied about their cancelation policy, a staff member canceled my rental insurance without me asking for it to be done, ruining any chance I had at getting my money back due to a medical emergency. The fee was supposed to be nonexistent, then it was $100, then it was $161.97. They just lie and scam their way into being a ratty little middle man. Tip for consumers:Do not book with this company. They've done nothing but string me along and lie to me to keep a small bit of money. If $100 is this important to them, then you should be concerned about your safety booking through Expedia. Products used:None Service Value Returns QualityReservation through Expedia wasn't found by Thrifty when our flight was delayed, so we had to take an Uber to our location, cost $40, and an extra hour waiting. Reserved another car through Expedia that cost $60 more to rent for one less day and received an email from AVIS stating they were charging us $50 for not picking up the rental. Terrible communication by Expedia to their partners. It takes a lot of digging to find how to register a complaint with Expedia and the agent gave a hollow apology, without any offer to assist, only excuses. They also continually stated they "understand", which must be part of their training. When a customer has a complaint always say you understand regardless of whether you have the slightest inclination to what they are stating. Tip for consumers:They make it so hard to find a way to talk to someone and do little to nothing to resolve issues, so customer service is not something they value. Service Value QualityWaited over 10 hours on hold today, never got to speak with an agent. Tried to use their website to make the change needed only to get a "sorry, we're having a problem on our end" error. Don't even get me started on their full of crap "trip insurance." Avoid this company. Not worth whatever small savings you may get booking through them. Tip for consumers:Don't use this company. Book through Airline directly. Products used:Airline Tickets Service Value Shipping Returns QualityI booked a hotel room online in expedia for the winter 2020 (Itinerary # **************). Later, due to covid 19 uncertainty, I tried to cancel it online and only to found that the reservation is managed by expedia/Vibro and thus could not be cancelled online (What a strange logic!) and I was informed that I have to cancel it over the phone. I called the provided phone number and waited 1 hour and 30 minutes before finally connected. It is terrible!Expedia cancelled my flight in exchange for 'flight credits' without my consent. The customer service representative was condescending and aggressive, and hung up on me when I requested a case number to follow up tomorrow (we had been on the phone for over 3 hours). Annoyingly, because Expedia made changes to my reservation, the airline is now unable to make any changes themselves. I am now going to have to go through a small claims court... Great.At every opportunity to help me with a problem with any booking I make on Expedia, I am met with customer service who seem programed to deny any responsibility, offer any help, and none of them speak English or understand it. Mind you, this is all done by chat, because there is no way to contact anyone at Expedia by phone. If you write them a letter of protest as I have done many times, it goes unanswered and into a corporate garbage pail. Expedia is the WORST travel company on the planet. Tip for consumers:At every opportunity to help me with a problem with any booking I make on Expedia, I am met with customer service who seem programed to deny any responsibility, offer any help, and none of them speak English or understand it. Mind you, this is all done by chat, because there is no way to contact anyone at Expedia by phone. If you write them a letter of protest as I have done many times, it goes unanswered and into a corporate garbage pail. Expedia is the WORST travel company on the planet. Products used:At every opportunity to help me with a problem with any booking I make on Expedia, I am met with customer service who seem programed to deny any responsibility, offer any help, and none of them speak English or understand it. Mind you, this is all done by chat, because there is no way to contact anyone at Expedia by phone. If you write them a letter of protest as I have done many times, it goes unanswered and into a corporate garbage pail. Expedia is the WORST travel company on the planet. Service Value Returns QualityThey sell a "travelguard" policy that covers 100% of trip cancellation. They also do everything they can to make it impossible to recover and cancel the trip. Seems AA will bill them for the tickets and they'd have to eat that in order to make good on the refund. Their tact then is to delay, ignore, make difficult or impossible to cancel. They even put in the itinerary all kinds of promises of you can easily cancel the reservation. NOPE. Those links are dead ends. RUN AWAY. What a bunch of scammers and frauds. NEVER shall I deal with Expedia again.Book locally through a small travel agent. I mistakenly booked my Aunt through her maiden name instead of married. Expedias agents were trained improperly so they assumed it would be fixed with a form submission. They were wrong about that. It's only acceptable with certain airlines and it can't be more than one. Due to broken English staff couldn't explain issues with airlines and I guess due to not being able to write detailed notes saying they made mistakes… I lost 4,500 usd on plane tickets just over a name change that the airlines said they could fix without Expedia reporting if. Products used:Flights. I made mistake putting my aunt’s maiden name instead of married name. I followed protocol and submitted forms, wasted on month with phone calls and agents to be told that the original agent didn’t know what she was talking about. And told name change was denied a refund, told by agents it wasn’t in the notes that it didn’t happen basically not in the notes. Then lost 4,500 usd Service Value Shipping Returns QualityExpedia is very unreliable and if you have to book through one of these online travel agencies, I'd recommend Travelocity. I booked a hotel room in NYC back around March for a weekend in October. I was told by Expedia that the rooms were booked, given a confirmation number, and given reminder emails leading up to the date. Well I get to the hotel and it turns out that due to a booking error Expedia never actually booked my room! So I arrived at the hotel around 11:30 PM just ready to crash, had an absolute panic attack, and scrambled to find something nearby before midnight or else I'd have no where to go until 3 PM the next day. I ended up paying more for this backup hotel, a hotel which was of lesser comfort, than my original booking. When I reached out to Expedia I asked for a voucher or credit to restore my faith in their abilities and as a show of care for their customers they said no because I hadn't been charged by the original hotel. So no foul right? Wrong! To me this shows how very little they care about their customers and it shows how flawed their booking system is. I used them because they're supposed to be reliable and make bookings easier, but instead they left me high and dry and in a state of panic. TLDR don't trust Expedia to have your back even when they're the ones at fault Service Value QualityVery frustrated. We booked a vacation through expedia. We had to reschedule the trip due to family issues. The hotel was willing to refund us our money or select another date. They refunded the money to expedia, however, expedia will not refund the money to us. It may be cheaper to use expedia, however, if something comes up, they are not helpful and only gave us the run around telling us that the hotel would not refund our money. I'd rather pay the extra money to buy direct from the hotel. Service Value Shipping Returns QualityWe recently had to cancel a flight and car rental that we had arranged through Expedia. The reason was that I had an unexpected surgery with flight restrictions. We thought that since the reservations had been made over a month in advance, that there shouldn't be a problem getting a refund. We had to wrangle with multiple agents with Expedia, all of them outsourced and hard to understand. We managed to get a refund on the car rental, but the higher priced amount, (over one thousand dollars) they flat out refused to give back. We explained that an unexpected surgery was the reason, but they didn't care. I will never again use Expedia for travel plans, and will warn all my friends to do the same. Products used:None Service ReturnsAvoid Expedia or it will cost you time and money. They trick you via their website into making a second reservation in order to pocket the $50 cancellation fee. It is just wrong. As well, the customer service team via call or online read from a script of standard responses, repeat themselves at nauseam, really do not care about the customer and just wait for you to end the dialogue. Again... Avoid Expedia! Tip for consumers:Avoid Expedia or it will cost you time and money. They trick you via their website into making a second reservation in order to pocket the $50 cancellation fee. It is just wrong. As well, the customer service team via call or online read from a script of standard responses, repeat themselves at nauseam, really do not care about the customer and just wait for you to end the dialogue. Again...Avoid Expedia!!!!! Products used:Car rental Service Value Shipping Returns QualityI live in Canada and downloaded the expedia app while trying to book a last minute flight to attend my mother's funeral. The app defaulted to a US customer even though I have a Canadian address and was booking a flight within Canada. As a result, I booked my flight unwittingly in USD and only realized the problem weeks later when I received my credit card statement showing an additional $900 in charges. When I contacted expedia they showed no empathy and took no accountability for their program error. Their sole focus was on denying all responsibility. I will avoid using expedia at all costs.Expedia: "This is the CHEAPEST price we expect to see between now and takeoff" ** I buy Ticket** 4Days Later…. My SAME plane Ticket is $64 CHEAPER I could've used that money for my Trip ValueI booked my hotel for today which is (06/05/2021) when I received the confirmation, it says the booking was for 06/12/2021) what the hell! I tried to call them, wait time was 3 hours! Finally I reach someone online chat after 1 hour struggling. She was like ohh we cannot do anything.It is non refundable, non changeble. This website is big time fraud. They will change your dates so that they can re sell it to other people. Total rip off.. Service Value Shipping ReturnsAt good times raking money from customers, now just showing no care or respect towards customers. Impossible to get answer to a phone call. Completely disorganized.This company is so inconsiderate. They made the mistake of changing the order of my name, making my LAST NAME and FIRST NAME switched. Thanks to them I have missed a flight and have to wait 7 hours for the next flight. Not to mention the customer service has a very bad attitude and made me wait for 2 hours to change the ticket name. Products used:Plane ticketI booked a roundtrip ticket from Dallas to Copenhagen which required connecting flights each way. On the way home I connected from Copenhagen to Newark, NJ. My flight with United which was taking me from Newark to Dallas, was delayed a bunch of times and then eventually cancelled. I was not rebooked or even offered to be by United or Expedia. I had to book with another airline direct to get home. Three months later and I still have not received any type of refund for the cancelled flight. I have called and emailed expedia multiple times and they are not helpful at all. In this time of many flight cancellations across all airlines, I highly recommend staying away from Expedia or any of these other bundle sites and booking directly with the airlines. I fly regularly, about every other week and this is the first time I have had a cancellation where I am unable to get a refund. Completely unacceptable! Service Value Returns QualityIf I could give negative stars I would. Crooks. Plain and simple. They claim to have sent the money I paid Expedia, which was $498, to rent a car from Sixt in PIT Airport. Then Sixt told me that Expedia never paid them so I would have to pay at the desk. Then they proceed to charge me with another $570 plus $200 deposit too. They said to call Expedia to get a refund on the original payment. Called Expedia and they said no Sixt does have the original payment and that they need to issue the refund. After getting the run around for 7 days, I had to call my bank and report the charges as fraud. My bank confirmed that yes Expedia and Sixt did both charge me almost $1200 between the two charges. All in all run as fast as you can from these companies, Sixt and Expedia! Service Value Returns QualityIt is generally good if you have to book hotel, car rental or flights yourself through their websites or the apps. If something goes wrong as in flight cancellations, or hotel rebookings or you want to enquire about status of any of your booking you have to go through a very average customer service. Their customer service personnel don't understand what you say, give wrong answers apparently to please you so that you hang up the phone to call another day. Call on different times and you get different inconsistent answers.We had a 1 week conference in the hotel and it was the best hospitality we have received. We have been to many hotels before but the RH Hotel was THE BEST. We were given a 5 star service by 2 ladies Neo and Gladys and my team and I have decided to use this hotel for all our upcoming conferences and want to be served by these 2 ladies only from here onwards. They were so friendly for the whole week and their energy is remarkable. They made us feel at home and we love their level of professionalism and passion for what they are doing.I found the same hotel booing for $498 cheaper on a different booking site. I had already booked with EXPEDIA as they where supposed to guarantee the price. I filled out there price match form and was to hear back via email in 48 hours. 4 days later I called them and they told me SORRY that doesn't match our booing site rules! I didn't get the price match and they didn't really care just told me that it wasn't possible to match the site I found the price on? NO PRICE MATCH! Products used:They wouldn't refund or match price as it says on their website Service Value Returns QualityI've been a member of the Expedia community since 2008. I've booked hundreds of flights and hotels with Expedia all around the world. In the last two years, I have experienced nothing but problems with Expedia. Last year they failed to book a ticket purchase to Croatia that was made on their website. The airline had no record of my purchased flight. Expedia was able to fix the problem but we lost a day of travel. Most recently I booked a flight and hotel deal. I chose "partial dates" on the hotel because we were only spending 2 nights in D.C. Before heading to Wilmington, DE. The Expedia website booked us for 5 nights even though I had chosen the "partial dates" for the hotel. Now I'm paying for 5 nights in DC when we are only staying 2 nights. I gave Expedia the opportunity to fix the problem and they said it could not be fixed as it was a non-refundable reservation. Expedia bundles the flight cost with the hotel cost at checkout so it is unclear what you are paying for. A faithful member of the Expedia community has now left for good. I've had 3 out of my last 6 trips, screwed up by Expedia in some form or fashion. WARNING - Stay Away from Expedia. I am./ Tip for consumers:Expedia's service level has declined significantly over the past few years. Look for better options. Products used:Travel booking services. Service Value Returns QualityBe careful when using Expedia. I had a problem with double booking which I was unable to fix. I called and they said no such bookings but yet charges for the bookings where already on my credit card. I tried their Virtual Agent with even less luck. Never again Expedia for me. I paid the two cancelation fees and wrote the cost off to a lesson learned.Not sure how they received 1 star on all other sites, but more than 4 star on their own? Well, the fact that they don't have an email address and have no formal complaint site (the one they have requires between 11 to 13 digit itineraries, but theirs is more than that) should be a good sign of just what sort of a company it really is. You can't add to that page, so how do the others get added to reach 4 stars? Just avoid at all costs, and book directly with venues, since such companies, like Thomas Cook, collapse out of nowhere and then you will have to beg to get your money back Tip for consumers:Just avoid Expedia at all costs. All is well, till you have an issue, or when they will, and they will for sure, go bankrupt, since companies with 1 star rating can't stay around for too long. Products used:Made the stupid mistake of booking an apartment via Expedia. There are fees being charged that are not stated anywhere on the site. Its like BA saying you will be charged for bags to be checked-in way down a booking form and not even saying how much they will be. Then after a booking is made without cancellation you get an email in German. Then you complain and they say we said you need to pay, but since we don't own the property and have booked it through 3 different companies we have no idea what those fees would be. Completely shocking. Just avoid and save yourself the headache. Service Value Quality