This company send stuff thru fed x casue it is cheapest BUT it takes 10 days IF it even gets here in 1 piece. Medicines folks are waiting for and they literally go thru every state and still isnt here. Nope never again.Bought a product. 2 weeks go by and receive email stating out of stock. Emailed several times. Called several times only to have to leave a call back number. 2 months go by and still no word. Finally got ahold of them 6 weeks after order placed. Still out of stock. Customer service not helpful at all. I e been buying from this company several years, never had an issue until now. Had to cancel and go with another company. Will not use this company going forward. Tip for consumers:They sell items even though they are out of stock. But they don’t tell you it’s out of stock until 2 weeks after purchase. Customer service is hard to get ahold of. Products used:Amoxicillin Service Value Shipping Returns QualityI bought some Churu nutrition pouches for my senior cat. We tried one at the veterinary office and she seemed to like it. When I received the container from entirely pets I took one out and she ate about a half of the chicken one but within 2 minutes threw it up. After that, she would not have anything to do with it. I called them to return them and they said because the container was opened they would not take it back. Each little envelope in there had not been touched just the bottle had been opened. This is a terrible return policy, how can I help that my cat threw it up and did not want anymore. Now I've paid $40 for something I cannot use. So don't buy here thinking that you might be able to return it like chewy because they won't Tip for consumers:I will never purchase from them again and I will tell anybody and everybody not to also Products used:NoneI have a very sick cat. I placed an order on July 29. I paid for priority shipping which should have gotten her medication here well before it ran out. It is August 9 and according to their website and tracking, a shipping label was just created. I tried using their chat option last week. No one ever came online. Customer service is nearly impossible to reach. I finally reached them today and they said that they can't cancel the shipment and that I can return it with a 20% restocking fee! Meanwhile, my cat is worse and reordering from another company will just take more time. If I could give them negative stars I would. Tip for consumers:Do not use! Products used:Haven’t received item Service Value Shipping ReturnsVery simple, straight forward, easy ordering. Got product in a timely manner. No complaints here. Later I received a follow-up e-mail asking me to confirm that I received the product, I clicked a link and was done.I was leery of this company, my first time ordering, as I'd read some bad reviews on service, but I think they've read them too and aimed to improve. I ordered two items, one of which was out of stock, though I didn't know at the time. (Duoxo shampoo and spray for canine seborreah). After what seemed a long time I emailed to see why it hadn't shipped. They replied the next day about the out of stock item and asked if I wanted to ship just the one. So I said yes and I did get quick replies from then on and the items came quickly after that, both of them! I was not able to reach them by phone or chat when I first inquired, but I think the email responses were very prompt and polite.Ordered 5 packages of Smart Sticks dog treats told to allow 8 days for shipping. Received no information then a notification that product was discontinued (NOT) only good thing was they did issue a credit to my charge.I'm impressed because my Azodyl came still cold and extremely well-packed, surrounded by several ice packs. I live in Singapore and the journey from the USA must have taken days. Thank you. Service Value Shipping QualityWish I could cut this company some slack with the COVID crisis, but after multiple opportunities they have proven unreliable and unable to communicate with customers. Ordered pet meds on 3/11. Didn't get any confirmation that my vet had confirmed prescription (which they had). No update on order or delivery. Order is "pending". No emails about delays, etc. Multiple calls and emails unanswered. I disputed with my credit card as I don't think I'll ever see a refund from this place. Buyer beware...Fast shipping, great shopping experience as always. Ive been a customer for many years, always great selections and fantastic service. We continue to shop Entirely Pets for as long I am a CatMoM.Terrible customer service, the calls and Emails go into black hole, no answer. The product was falsely listed as in stock, after waiting for a week for shipment, it showed out of stock. Then it was back in stock and two weeks later still no shipment. If you value your pet's health don't shop here, the delays can literally kill a pet who needs the medication. They should not be in business at all, they don't know how to run a business. Tip for consumers:Do not use this site. Service Value Shipping Returns QualityThis is a bogus company, they take your money and never send you the order. Try calling them at the number listed on the web site! Or try email! Good luck Tip for consumers:Try calling the Website 1-800 number, it does not work!! Products used:Dog Treats, I am a senior living on a fixed income, this company took my money and never shipped the product. I can't afford to loose 158.20. Service Value ShippingI've been buying from Entirely Pets for several years now and have always been pleased with their ease of ordering and fast shipping. I have never had any of the issues that others are commenting about, always courteous and helpful.My order was cancelled after waiting several days to get tracking info i decided to call to find out about my order just to hear that what i ordered they did not have in stock. Which wouldve been nice if someone there would have contacted me. At which time i told them if its not avail to cancel the order which they did but its been 2 weeks and im still waiting for my refund. Very unhappy with my experience. Service Value Shipping Returns QualityOrdered Wed evening-next day didn't get a shipping confirmation-called Friday-said it was being packed it would be here by Sat. Saturday nothing. He said if it wasn't here by then they'd probably give me the shipping cost back. Called Sunday-rep said they don't ship in 1-2 bus. Days because they give themselves 3-4 days to process before shipping. I asked why they have 1-2 day shipping when every other company says that and means just that and follows through. Went round and round. She said they have it listed on their page-I didn't see it if they do AND why say 1-2 days if you can't do it. Called Tuesday-person said they were the shipping manager-he said I paid too much for shipping and that he'd let the business office know-he also said he'd give me a call back in 5 minutes. No phone call. I call the next day-weirdly he answered again. If he's the shipping manager and this is a big operation in Union City Ca (the San Francisco Bay Area near Oakland and Silicon Valley) then how does he have time to always be the one answering the phone? Made me suspicious. Also, he had said he'd listen to my phone call that they had recorded. It's illegal to record people without letting them know-they may have changed it since I let him know this-but on all of my calls to them they said-"I'll listen to the recording". I was starting to get mad by this time with how they were obviously making promises and not following through. I called again and he said it had been shipped out finally. I bought a 1-2 day shipping on Wed evening which didn't arrive until the following week on Thursday. It was an expensive refrigerated medicine. I bought from them because they were $20 cheaper per bottle than competitors. Now I'm wondering if they buy overstock which has been left out in inappropriate temperatures. I don't even know if it's cultures are still alive if it was left out. He said that I had been overcharged for shipping and that someone would get back to me to refund the over payment. Nothing. I don't trust them and will never buy from them again. Horrible company. This is the first bad review that I've given any company. I started imagining they may be working out of a house that they've rented in Union City with overstock from big companies or returns. Nothing but scammers. Don't buy from them. Glad I didn't use my personal credit card to pay them. Tip for consumers:Don't do business with them. Stick to the bigger sites who are reliable. Products used:Azodyl Service Value Shipping QualityOur little Axel likes the new treats! Using the Duckles for food toppers too. Happy with our order!Shop owner said he would call me back that day. No promised call back, no responses to emails. No return call from message left on answering machine. Will not buy from again. Tip for consumers:Just don’t! Waste of time. Products used:No products received Service Value Shipping Returns QualityThe only reason I didn't give 5 stars was that the ordering process did not indicate the item was out of stock and back ordered. It took 11 days from day of ordering until received, which isn't a long wait for a back-ordered item. Aside from that, I'm pleased with the product and overall service. Our 22 year old cat loves them!I ordered medium sized nail clippers after learning from a vet website that the ones I had were actually for dogs <20# (mine are both c. 45#). Entirely Pets filled the order quickly and got the order shipped out to me in no time. I appreciate their service, especially because I live in Alaska and sometimes companies don't have shipping algorithms that can adapt to shipping to PO Boxes.I have been ordering from them for years. Great prices and I like the rewards points they offer to cus terms. Wish the points were a little more but I am grateful for the incentive.Placed an Order in February 2020, was never filled and there's no way to cancel it. Now in April the order is finally being CHARGED but apparently not filled. Can't Reach Customer Service. Can't send an email inquiry (broken link). If they fix the issue, I'll update this review but if 0 starts was an option, that's what I'd give.Received prescription over a month after order was placed after multiple contacts with vet and entirelypets. Will not order from them again.Easy ordering and delivery as expected. Best prices on flea treatments when you take advantage of coupon codes!I ordered a 20lb bag of hoof supplements for my horse. The price was great, it shipped fast and ordering was easy!The box was broken wide open and there was 3 missing salmon sticks. The post office noticed this on delivery