Coupon > All Stores > DermStore Coupon > DermStore

  • Site Name:DermStore
  • Site Url:http://www.dermstore.com
  • Coupon use:How to use DermStore coupon
  • Description:In 1999 by the Department of Dermatology doctor Craig Cray Ford founded, has been the development of skin care and beauty products are mainly for online vendors. The product brings together thousands of the world's leading brand -- including Pevonia, Forte, MD  Kinerase, Jan  Marini, Dermalogica, Jane  Iredale, Perricone  MD, Decleor, Glytone etc..
  • DermStore Review

    I shopped from this site for over a year until I discovered many of their products are expired. They say--but WON'T let you return your product. Their customer service is ridiculous--they can't communicate and you can't reach anyone at their customer service no. This company is a fraud. Don't waste your money here. Tip for consumers:Companies like this should not be allowed to advertise and lure customers into wasting their money that they can't get back. Products used:many expensive high end creams and serums Service Value Shipping Returns Quality
    Adding to my previous review. I actually placed the order previously reviewed via Rakuten. To date, Dermstore has not confirmed with Rakuten of the order so Rakuten won't credit my funds. My order was large and the Rakuten pay back to me is over $60. Another reason to steer clear of Dermstore. Apparently they are not honoring there commitments with Rakuten.
    Dermstore was acquired by a company in the UK. I paid for a recent order on paypal on my Visa. I was charged over $8 for a foreign transaction fee. Yes, I understand that my bank did that, however, I find nothing on their site about their financials being in the UK and a possible charge for transactions to customers. If I had know I would have used my Discover Card. I am so disappointed with Dermstore that I will no longer be ordering from them. 'Dermstore' financials are in the UK, so, customers in the US now face international charges EVEN THOUGH the actual product is shipped from Pennsylvania in the United States. This really is a deceiving business practice. I hope other US customers realize what you are doing and stop placing orders as well. Tip for consumers:Just a deceitful practice Products used:OBAGI Service Value Shipping Returns Quality loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Jaime S. 1 review 0 helpful votes Follow Jaime S. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Poor customer service” March 7th, 2024 Offered a promotion that showed in the cart for a free $100 eye cream. After I placed the order, the eye cream disappeared and contacted customer service. Had photos showing the promotion applied. Sent multiple messages to customer service and they would not honor the promotion. Not a trustworthy site and very poor customer service Service Value Shipping Returns Quality
    I bought some skincare a while ago that a specialist recommend and I noticed that it was a product that was harder to find but thankfully dermstore had it :) I noticed they also have other items in bundles/on sale which is great! I would just say that at one point I needed customer support and it took a while to get to my resolution but eventually it worked out. It was just a bit frustrating but I was able to do a return and get my money back (for some other product I purchased)
    I ordered a product as a present for my cousin, a month later multiple emails, forms, chats and it's still not arrived. Avoid at all costs. Service Value Shipping Returns Quality
    Product never arrived. I asked to have it shipped with expedited delivery after I waited for a week and an half and they would not. Would not let me talk to a supervisor I asked where they were located and they lied about being in Utah. I called back like 5 times and every rep had an accent and lied that they were in the US. they don't care that I have had a bad experience with them. Would never subscribe to this company. Don't waste your time and money. Find another more reputable company. I have a feeling it's going to be a nightmare getting my money back.
    I made an order in Nov 2023 which was supposed to be delivered 30 of Nov. I did not get the package. I checked the tracking website and clearly, it was left in front of another home. I shared a picture with customer service (Dec 26th). After several back and forth asking me to fill out the form, on Jan 10th they responded: "The completed disclaimer form has now been sent to the courier to continue their internal investigations. They have advised that we should receive an update soon." I waited a month and no update. Today I contacted them again (through chat) and the agent asked me to go through the form AGAIN! I gave up. It does not seem they have any plan to do anything about the missing box (which is worth $192). I requested a dispute through my bank and I'm going to order the package from somewhere else. I was so patient with them and did not receive good customer support. Service Value Shipping Returns Quality
    They don't send emails when you purchase. They don't send emails when your items ship. So you're kind of just waiting and hoping they got your order and that they'll ship them. Shipping takes longer than it should. Their online chat is useless. They'll say someone is there to answer questions and then they don't respond. I won't use them again. There's no proof that I ordered anything. No receipt in the box. Nothing.
    I never received my product and I immediately contacted them and did everything they asked. I sent several inquiries, made several calls, and chatted with at least 4 different live agents. I even spoke with a manager who told me to just keep waiting for feedback as if I hadn't already waited for almost a month for some kind of feedback. They simply do not care.
    The tracking shows their so called delivery partner "delivered" in 1 minute. Never received the item, while calling customer service, they insisted that I should sign a NDA and left a do not response email. Completly fraud and scam.
    I placed an order for a $198 skincare product with Dermstore, using the address I have lived at for 11 years. The order never came. I contacted Dermstore, and was told they delivered to another address, which I had never heard of and never entered. It is about half a mile from my place, and I went to the apartment building, and the apt number on the address they told me they made the delivery to didn't even exist. I contacted Dermstore numerous times, via email, App messaging, and phone. I explained the situation, and asked for a refund or to be sent a replacement. Over and over, the people I corresponded with were absolutely unhelpful, and said there was nothing they can do. I will never order from this store again, and I advise everyone to avoid it. Zero stars
    I ordered products that caused burning of my skin and eyes. They required lot numbers, which I provided, they wanted expiration dates that were not on the products, then they wanted pictures of the reaction. Not sure how to photograph burning of skin and eyes. Overall a very poor experience. I do not recommend this company. Buyer beware Products used:Obagi Service Value Shipping Returns Quality
    I've spoke to 7 "agents" about an undelivered package. Every time was promised a follow-up within 24-48 hours - haven't heard back once. Joke of a company. Service Value Shipping Returns Quality
    I ordered the 1.0 fl oz of the Peter Thomas Roth Instant FirmX Eye Deluxe product and I was sent sent a 'Sample' size of 0.17 fl oz. I called customer service (overseas call center) and they told me the order shows 1.0 oz - but in SMALL print the description says 0.17 oz. HOWEVER, the shipped order shows 1.0oz. She offered me a $10 credit for Dermstore and I refused. She was kind enough to give me a full refund. This is a total 'Bait & Switch' scam from Dermstore! I've seen it before and one of the MAIN reasons I order anything from Amazon only. I really want to directly support smaller stores but this is always the deterrent. Service Value Shipping Returns Quality
    I started using Dermstore about 10 years ago and in the beginning it was a great company where I could get products I needed at a competitive price. About 4 or 5 years ago they re-designed the accounts page online and it ended up erasing all the history of my orders. The new design was not better than the old, infact less user friendly. From that point forward I was not purchasing as much from the company as I found my products were available on multiple platforms. I still subscribe to Dermstore emails and this year during black Friday sales in November, they had a good offer so I placed an order. I ordered Nov. 21st and did not receive the package until Dec. 2nd. Normally they ship quickly and it arrives fast. Not this time and that was the first problem. But I put that aside as a one off. Then I opened the package to discover one of the items (a conditioning hair spray) was not even remotely protected. It was just thrown in the box and it had leaked all over. The outside bottle was sticky and had black spots on it. I immediately called dermstore to be refunded for the damaged item. I chose not to have it replaced since I did not have confidence the item would arrive promptly or be shipped securely. But it gets worse. Their customer service is in India even though the phone number listed to call is in the US (and says Odgen, UT). That was red flag #2. The third and worst part of this whole experience is that I was sent an email on Dec. 4th confirming they would refund me for the damaged product, but no refund ever showed up on my credit card statement. I called once again today (Jan. 2nd) to find out why they never issued a refund and all I got was the last person never did it. No explanation as to why. No immediate remedy. Just, we will go ahead and request the refund and it will show up 3-5 business days. This is UNACCEPTABLE. It will be well over a month, if I ever actually do get the refund. It's not alot of money, but it's the principle. If this is how customers are treated, I will never, ever do business with this company again. They lost a long time customer today. May this be a warning to others who chose to use this company. Tip for consumers:The returns process can take months. Shop elsewhere. Service Value Shipping Returns Quality
    Break out your calculator and review the order pricing especially if you're using discount codes. The Black Friday discount in my cart and checkout before entering my credit card info was not applied. Long story short they tried to charge me more than the cost according to the order summary breakdown. Also, if you make a return they don't credit back your credit card … they give you a store credit that will expire if you forget about it and don't use it. Products used:Trying to purchase sunscreen using a refund credit from a previous order Service Value Shipping Returns Quality
    I bought an IS clincal serum which is not cheap. When i opened my bottle, it exploded. I am no stranger to this product so it was either stored in the wrong temp, or i dont know. I am not the brains behind the product, but i emailed dermstore with pics of what it did. I probably lost about 20$ worth of product just from opening up the bottle and they completely ignored my email. That is poor customer service! I will not give my business to companies that don't care about the end user once they got their money. Products used:I purchased IS clinical serum which i love their products. But i never experienced what happened to me before with this product and i dont feel i should have to pay full price when it exploded when i opened it
    On January 25,2024, I placed an order with Dermstore. Later that day, I received an email stating my order had been placed with Pandion Pro and they would let me know when my order was out for delivery. Then, nothing. After a week, I tracked my order using the tracking number in the latest email. Apparently, my order made it all the way to my city in just two days and was then "lost in post", according to tracking. I have since called Dermstore once and used the live chat twice, to request a refund. The first time, I got no confirmation of the refund. The second time, I got an email stating my refund request was processed, and it would take 3-5 business days to get the refund. Fourteen business days later, I still didn't have a refund. I used the live chat again and was told my previous refund request had never been made, but she stated she made it for me this time. I got no email confirmation of this. I don't think I will ever see my $518 again.
    "In stock" items don't show up. NO customer service to report to that you can hear, understand or get any kind of service from. When you request a refund for the very expensive product you never received they refuse. Fraudulent is the only way I can describe Dermstore. Products used:I never received it Service Value Shipping Returns Quality
    Stay away! Got charged $510, paid for expedited shipping. The product was never send. It's been now 24 days since I'm calling/ emailing every day asking for my refund back. They keep giving me runaround and coming up with every excuse not to refund me my money. I have emails from their managers how refund was issued and I should have it 3-5 days and once that 5 day mark comes up they come up with a new excuse. Absolutely scam
    A simple return has turned into a 2 week investigation. This is the second time I've had this experience- there is no automated system to get a return approved, so you have to wait for approval after rounds and rounds of questions. It feels like part of some scam so they don't actually have to deal with returns. Never again. Service Value Shipping Returns Quality
    Been trying to get in touch with them about two orders that won't get delivered to my home. I live on a military post and only certain carriers can deliver. Lasership and Pandion can't. Pandion marked an order as delivered and the picture shows it not at my house but at a random gate that no one can get too or get access to the package. Of course, no one from DermStore can get back to me after 4 days. It's super poor customer service and no way to treat customers. They sent me a canned response about canceling the order. I didn't ask about canceling. I asked about why no one has gotten back to me about the two carriers who won't be able to deliver. I have already filed a dispute with my credit card company. Very much don't recommend DermStore, Lasership, or Pandion after this. Value Shipping Quality
    This store is a fraud - expired products, promise of refund, customer service run-around. Do not shop here!
    The last three orders I placed with Dermstore didn't ship. Every time I contact customer service I get a lengthy convoluted answer promising someone will call back and help process the order. Dermstore used to be legit but now they're running a serious scam. I've lost almost 300 dollars to them. In the future I'll just buy direct from retailers or I'll go to Sephora. Service

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