Do not use this company for tires. I just got a set of tires and the tires are over 4 years old. When I called customer service they said they can sell tires up to 6 years old. I have worked in tire stores for years. We do not sell tires on cars over 3 years old, much less on a motorcycle. When I called the "woman" in customer service was rude and offered no apologies or solutions other than they can sell tires up to 6 years old. NEVER AGAIN will they get a penny from me. Tip for consumers:Do not use Dennis Kirk Products used:none Service Value Shipping Returns QualityNever received my exhaust pipes. Supposedly they were delivered. For good customer service why not just send another set? 103 dollars seems like a small amount to take care of a customer. Been here for awhile and never had anything stolen Tip for consumers:Don’t use them Products used:None. Weren’t delivered Service Value Shipping QualityOrder went in 1pm CST on a Friday. Paid Extra for 2nd day air. Thinking that sense they say same day shipping if ordered before 8pm CST it would ship Friday, dame day ordered. Wrong. Found out it it was still in Mn. At 1022 pm CST on Sunday night. Common sense tells me that 2 business days would be Friday and Monday, so package should have been here Monday not Tuesday. Deceptive business do not order from this company if your counting on same day shipping. Customer service is not helpful and very rude and very condisending. Products used:NoneIf you have a problem with your product might as well return it. One of there products was wrongfully delivered to another house. They greeted me with a what do you want attitude on the phone. Was absolutely in helpful and refused to help. All I asked for was a email or call back when they received the return item. They blamed my neighbor for returning the package.My front wheel arrived from China before my back one arrives. It came with two dents. Because lock down was happening and shops were closed I couldn't fit my wheels so took two month to be able to see that damage and when I emailed them they said it was passed the warranty. Then I sent photos and videos and they said they couldn't see it. I was also emailing China probably because she couldn't even speak English properly. Another USA company sold to cheap Chinese products.Their website prompts you to enter the make and model of your sled and shows you everything that is supposedly an "Exact Fit" but a lot of times is an exact fit ONLY if you have after market parts and modifications. Someone who trusts that they enter their model and they say exact fit, wouldnt necessarily know that. If you call and talk to their customer service it's a $#*!y woman who would rather sit there and argue with you about why you are wrong. I returned my $172 order using their return label they sent. They only sent me $58 refund. Of course when you call the customer service again the same woman said I should also get an additional $49 refund, but I never got it. Lesson learned and buyers beware. DO NOT use this site. Tip for consumers:Don't. Go use a different site. Products used:Wanted to use Carbides. Didn't work for my sled. Service Value Shipping Returns QualityThey say same day shipping and shipped mine in 5 days. Charged 50 dollars for shipping and sent it by mail which took over a week to receive it. Then someone called and said it would take 3 weeks because it was on back order when I had just received an email saying the part was in stock 15 minutes prior. No one seems to know what there talking about. Clinton Kenny was the only person that knew what was going on and I would give him 5 stars. As far as the company goes I will not deal with them again. Other parts I have ordered from other motorcycle dealers I have received within one week with no hidden costs. When I picked my part up at the post office as it was not even delivered to the delivery address it cost another $40. Not impressed at all. Tip for consumers:the truth Products used:parts Service Value ShippingDennis kirk sent me a wrong part that was listed to fit my snowmobile, after sending it back i noticed they charged me double the shipping cost out of my refund for their screw up, i called them and they pretty much said too bad! I wont be dealing with these a-holes again! Products used:i ordered from another site Service ReturnsOh, wow, I wish I would have checked this company out here before we made our last order. We somehow had a previous order that went alright so I thought it would be okay to order from them again. I was wrong. We ordered a windshield for our Harley on Jan 21 and got a confirmation on shipping that same day with a tracking number and expected delivery date of Jan 25. Okay that sounded reasonable so we waited. Yesterday was Jan 25 and the package did not deliver but we thought okay give it another day. We had been busy and didn't check the tracking. Today is the 26th and no delivery so I tracked it with the USPS number and it showed that the package had never been scanned as being picked up at all. So we called customer service to find out where is our missing package and a rude female tried to tell us that it is not the company's problem but that we would have to call the post office. That she could not file a missing mail case before 15 days had passed. Then when we asked to speak to her boss she said he would call us back and actually hung up on me. Sorry but I am a seller also and I deal with this exact same thing sometimes for my own customers. I have filed missing package reports with the PO within 3 days and they have always helped me find them. It takes a simple phone call and it cannot be the recipient calling, it has to be the sender. The only good thing about this ordeal is that the supervisor did actually call back and spoke to my husband. He was not rude and said he would get it investigated and if it wasn't scanned and moving through the postal system within 3 days he would reship. So now we wait to see if that is really true. After reading some of the reviews here I am still having doubts. I will update with what happens in 3 days. As of right now, I do not recommend this company. Tip for consumers:This company has the worst and most rude customer service reps I have ever had the displeasure of dealing with. She had attitude and was yellling, talking over us, unhelpful, making excuses why our lost package is our problem and not theirs and then she hung up on me. Avoid this company like the plague. Products used:none, since the order still has not delivered. ServiceI bought the bassani Ripper road rage 1S73 which you said fit. The holes in the bracket don't line up on a fatboy 2023 thank goodness I am good at improvising and had to drill holes in the bracket in order for it to fit. Please advise people this before buying or provide the proper bracket for the fatboy Tip for consumers:Just make sure on fitment of pipes on bikes Products used:Bassani Service Value Shipping Returns QualitySandy Boerner, Denis Keira and Travis did such an unbelievably poor job at customer service. Did not tried the slightest to resolve the issue. Did the bare minimum by responding to my emails but did not tried truc the issue. I emailed this company right after placing the order realizing that I had made a mistake in the address and the product. Asked to fix address, they didn't try to correct it… Tip for consumers:Do not go with this company Products used:Bag and rack Service Value Shipping Returns QualityI just have to do a shoutout to Dennis Kirk company. We have used them regularly for years, taking all the customer service they offer, and a wonderful, easy to use, website, for granted. Fast, reliable, easy returns, great inventory, timely back orders,( especially these days), absolutely top notch company! Keep up the great work! Tip for consumers:Enter your machine specific information, and go! So easy to use. Products used:Snowmobile performance upgrades Service Value Shipping Returns QualityPhotos are not representative, descriptions leave out details, and their customer service is the worst I've ever experienced.Purchased a jacket on a Sunday night at 8:06 that said free shipping. Got a confirmation email and was charged shipping. Ok. I obviously hit the wrong button. Within 5 min I tried to change the order and had to email since no one answered on a Sunday night. Called 8am Monday morning and asked to change shipping speed. She said it already shipped same day. It shipped between 8:06 and 8:12 on Sunday night? I was basically dismissed and hung up on. Truth is the price was EXACTLY the same on Amazon. I went with you because of past experience and buying with a smaller more local company. If I just went with Amazon I would have hit change order and been done. Tip for consumers:Buy from Amazon or someone reputable Products used:Jacket Service ShippingMerchant choose USPS for shipping (always a gamble). Package arrived three days late (when I was no longer at the house) no door tag or pick-up slip. Had items sent back to merchant and they have yet to refund me. Now I have to chase them down for a refund. Not exactly convenient!Have made multiple orders this year and between the quick shipping and customer service everything has been top notch. Haven't had to return anything yet though so I can't review that aspect at this time. Tip for consumers:Double check what you’re ordering. Products used:Exhaust, led headlight bulb, highway pegs, fuel tuner, handlebars, grips, bike cover, gloves, helmet. Service Value Shipping QualityI buy motorcycle parts on a fairly frequent basis. Dennis Kirk is a good source for these parts. If they have what you are looking for, shipping is really quick! The website itself is a little awkward and cluttered. A little revamp on the website to make navigating it a little easier would help. Otherwise good place fast shipping! Tip for consumers:Make sure you are in the right section to search. Does a decent job searching for parts if you use the garage feature except for tires best not making that so specific. Products used:Chains, sprockets, tires. Value Shipping Returns QualityMake sure to buy any product though PayPal from them that way youll be able to get a refund and never have to deal with customer service again.My tires I bought from DennisKirk would not hold air they would not replace them they told me I could send them back and when and if the representative come by they would let them handle it. WHAT? All I WANTED WAS A SET OF TIRES THAT HELD AIR Now I'm stuck with $350 set of tires I want sell them because I don't want someone to get hurt or killed on bad tires stay away from these guys I was ripped off Tip for consumers:All I wanted was another set of tires Products used:Tires Service Value Shipping Returns QualityPlaced an order 2 months ago using affirm, the item was on backstock. Because they did not process it right away, when the item came back in stock, payment was rejected. I called DennisKirk immediately and spoke to someone I believe their name was Joy, and was told to ask affirm to re-process the order and they would put a hold on my order. No issue with affirm but when I called DennisKirk back I was told that my order was not on hold and was actually given to the next person in line. I canceled my order and went straight through MustangSeats even though I paid about $30 more I got the order within 2 days! Denniskirk is awful to deal with, go with a reputable dealer! Products used:Motorcycle seat Service Value Shipping Returns QualityI'm 45 & I've been ordering from Dennis Kirk since I was a teenager. They used to be the low price leader. Their customer service was 2nd to none. Many times I would order my tires from them after giving them the opportunity to price match a lower priced competitor. Win-win for me & for them. I Dave a few bucks, they still get a sale. However the last time I returned a headlight they tried to claim I damaged it. I argued that because there wasn't any damage from me. They reluctantly gave me my refund. But they openly questioned my integrity. This was one item out of a huge order. Today I called DK to allow them the opportunity to price match a high ticket item from a legitimate competitor. First off, the person I spoke with had no idea what their price match policy was. After she discussed with a supervisor they looked up and found the competitor part and price. The next few minutes consisted of them finding reasons to deny the price match. Really? Dennis Kirk had a good run back in the day. They are dead to me now. I'll take my money elsewhere.Compensator eliminator Purchase the 32 compensator eliminator with the chain as a kit install it on the bike with a brand new chain tensioner what about 30 miles the primary was making all kinds of noise have the bike towed home open up the primary cover found the chain tensioner had been disintegrated to nothing upon inspection found that the chain that they supplied made by TYC some Chinese knock off the links were not a smooth finish so it acted like a grinding wheel on the brand new chain tensioner ended up purchasing a diamond Brand Chain spend about four hours cleaning all the debris out of my primary including the dissembling Of the entire clutch basket Called them They told me to return the item but nothing was given for my time and effort that I've wasted due to their product failure I was dealing with this company for years not anymoreFast delivery, good quality product, fit perfect and looks good on my bike. I will definitely recommend Dennis Kirk to my friends and family who ride.Dennis kirk mailed me back the bib and boots, despite me telling them 3 times not to mail them back to me. I inspected the items and counted 8 random dog hairs between both items. I spent a whole 3 minutes wiping them off and now the items are new again. I will be mailing them back for my full refund. Service Value Shipping Returns QualityReturned snowmobile boots and bib. Brand new, never worn. They accused me of wearing items, that they items were returned dirty, and boots had food on the bottom. All a lie! Boots were tried on in my kitchen and I assure you there was no food on the floor. The bib had tags on it and never worn and definitely not dirty. They are liars! Customer service was rude. Told me they would only reimburse 65% of my money. Service Value Shipping Returns Quality loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Matt H. 1 review 0 helpful votes Follow Matt H. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Zero Integrity” August 19th, 2022 Bought a HJC helmet and extra mirrored shield. The internal Sun Visor doesn't work right and parts of the mirrored shield rubbed off after two cleanings. Admittedly I removed the HJC helmet decals so they won't accept a return (absolutely fair). But they won't honor HJC's 5 year warranty on RPHA Helmets. They say I modified the helmet so the warranty is void and HJC won't accept it. Warranty says, this warranty does not apply to any problems that arise from wearer's modifications, etc. When I called HJC to ask, they explained that since the Sun Visor is operated by an internal wire, taking off decals doesn't matter. They said Dennis Kirk can submit a warranty claim on my behalf to have it repaired by their distributor's warranty department. I called and e-mailed asking to speak to Travis the Supervisor but he won't call me back. Lol! As far as the shield goes they said they'd send me a new one when they're in stock. I'm sure Ill never see it. Out of curiosity. I e-mailed Revzilla and J&P to see what they would do with the same scenario and without hesitation they said no problem. A big departure from Sandy's tone filled e-mails. This is quite honestly he worst Customer Service experience I've had in my life. Don't just go else where. Run! Products used:Helmet Service Value