After days of waiting for part, and seeking tracking movement of item, I was scheduled for a refund. Why? Supposedly, their delivery service failed. When I contacted customer service they assured me I could still get the part (with additional time) and they would use a different delivery service. Days later, no contact, I did get the refund, never saw a part. So many great parts vendors out there who deliver parts, why waste your time with carparts.com? Products used:Never got what I ordered. Service Value Shipping ReturnsNEVER order through this site! Sent me wrong brakes and would return! I'm out $280.00 Scam! Scam! Tip for consumers:Scam Service Value Shipping Returns QualityBought a tail light for my Yukon and less than a year later it was getting water in it. I got a replacement and now the replacement has the same issue! They are now unwilling to replace because it has been more than a year. Seems like the products they sell are less than quality and their customer service is worse! Avoid at all costs. Products used:Tail light Service Value Shipping Returns QualityOrdered part for car that was guaranteed to fit, did not fit, shipped back the very next day with photos attached, was in same condition it was received. Have yet to receive refund. Was going to order a different part, but will not be going through this company again... Terrible experience. Tip for consumers:To each it's own.... Products used:Ordered from another company with better results... Service Value Shipping Returns QualityOrdered a mirror for drivers side because OEM is ~$1000. The first one that came in didn't fold right. I contacted customer service. They asked if I wanted a replacement and I said yes. The part was on backorder so I asked if I could keep it on my truck until the new one came in for safety reasons. They said that was fine. A few weeks later and the replacement works like a charm! Would do business here again. Customer service is top notch and reached out to make sure it was right! Products used:Drivers side mirror Service Value Shipping Returns QualityI made the mistake of purchasing brake pads from Powerstop thru the Carparts.com site. Their website offered the pad kit for my Turbo Buick that matched the Powerstop site, and several other automotive sites like RockAuto. The pads arrived and box was unsealed, however the brake pads were saran wrapped and had a date of approximately 16 months old. Seemed ok... Went to have the installation done by the professional business that recommended Powerstop pads. They found the pins for the Brembo calipers that hold the brake pads to be short. The installer would not use them for fear of damage, and used the original parts again. I contacted both manufacturer and Carparts.com only to have a Client Service battle that has not ended more than a week later. Powerstop has offered that Carparts.com will refund the purchase price for error. Nope Carparts.com has had 5 associates (Consumer Advocates) all offer nothing more than 10 bucks. I have offered to send back the short pins first for review and measurement. Nope! Neither business will pay for the reinstallation of the correct pins either. They don't care about liability or their negligence either. Poor business and would NEVER revisit nor offer any referrals. Products used:Powerstop Z26 Brake Pads Kit -- Extreme Pad Kit Service Value Shipping Returns QualityStay away! Ordered something on feb 2 and items had to get here on feb 5... to my findings they had no order number and no tracking info for GLS. I rather stay on ebay something thats been around for years. If u know what im saying i would stay away from new sites. As they say " what you pay for is what you get". Also for my refund..."ohh lord bby jesus" how do you do a refund with no confirmation on my end. This sounds alot like a scam. I just pray to god that they send me some of my hard worked money back. Yessir! And i am a real person not a bot. Stay safe everyone! Tip for consumers:Stay away from foreign shipments and courier Products used:Didn't receive my order Service Value Shipping Returns QualityI'm in the process of doing a frame off restoration on an OBS Chevy pickup. I ordered OEM premium parts from Car Parts.com in advance December 3rd. So I would have them on hand, when needed. I just started reassembling the vehicle, and realized that only one ball joint of four came with the bolts and hardware necessary for installation. I contacted Car Parts and was told that it's been over 30 days nothing we can do! I should have opened all of the boxes on arrival, but that shouldn't be necessary. Products used:Automotive partsI ordered 2 sets of new rotors and pads, but ended up canceling the order the same night. The next day, they canceled one of the sets, but still shipped the other, even though they had already canceled the other. They're now telling me to return the item I will have to pay a fee. This is a clear attempt at squeezing any money they can out of me because I chose to cancel my order. Tip for consumers:Don’t waste your time with this immoral company. Products used:Didn’t use the product, my issue was with their scam of a cancellation/return policy. Service Shipping ReturnsPurchased 2003 Chevy Tracker rear bumper. Received in 5 days new bumper but... can't Install because lower mounting holes are out of alignment and one left upper mounting hole is cracked. Good price but... lot of problem. I sent email with complain and received this respond... Thank you for getting back to us regarding your ordered bumper reinforcement. We're delighted to know that the part was installed successfully despite the fitment issues you've encountered. Service Value Shipping Returns QualityDo not order from this website. I bought a power steering pump from this company back in December and wasn't able to install it until recently. I spent half a day getting the part installed only for it not to work. So I have absolutely no power steering. How do companies get away with this? So I called their customer service number and after waiting half an hour on hold I finally got through to someone that just told me since I was out of the 30 day return window they couldn't do anything. So I just wasted 100 bucks and half a day on some garbage that doesn't work and they don't even have the decency to give me my money back. Never ordering from this company again and don't recommend you do either. Value Returns QualityOrdered a Mazda trim piece that we needed to replace. It didn't come with the hooks to put it back on the car. No problem. Ordered those. They didn't work. Asked Mazda to install, they couldn't do it either. The parts from this company are useless and won't fit despite it being the "correct part". They even shipped the item to the wrong address so I had to buy it twice...Both were useless, just like them.To everyone saying carparts.com are "quality" no they arnt. Their made in China bro. These are bot ahh people making unaccurate reviews. I had bought from this website in the past. An EGR valve, and a Shift Solenoid for my 2000 Coupe Accord in beginning 2023. They both came on time but the parts were defective. Definitely do not recommend ordering any part from them that has to do with electrical circuits or components. Your better off buying something cosmetic from this website. If you get lucky with an electrical car part, that actually functions the right way, than you got lucky. Other than that, don't say I didn't warn you. They wouldn't shoot me a refund. So that means bad business