Overall, Best Buy is a complete joke. I've complained to the Better Business Bureau about this company. They are complete rip off. I can't wait until Amazon buys them out and they shut down. They literally stole a package and refused to give me my money back. I found the police report, and they never refunded me for the amount. Then for complaining, they placed me on a no online order or store delivery order List as if I would purchase from them again. Products used:Apple pro headphones Service Value Shipping Returns QualityWhenever we shop at Best Buy, customer service is always friendly and helpful, however; my brother called tech support to make an appointment to have his laptop upgraded to Windows10. The customer service representative told him that they will be able to do the upgrade because he purchased a full tech support warranty, so she scheduled an appointment for him. When he showed up with the laptop, the "technician" didn't seem to know what to do, and he told my brother that his laptop was too old, and it could not be updated. My brother is in his 60's and he is not computer savvy, however, he was able to install Windows10. It took him some time, but it is now installed and the laptop is working with no problems. By the way, 2 different people from the Geek Squad took a look at the laptop and didn't know what to do with it. It seems that the tech support team, either doesn't want to do the job that they are being paid to do, or that they just don't know what to do. My brother also received a message that his appointment was cancelled, which is not true, because he showed up for the appointment. They just couldn't install the upgrade. These employees need proper training! Products used:Tech Support Service ValueI am employed here at Best Buy in Lone Tree@ Park Meadows, CO. I witness Bobby always treating Blacks & Hispanics terrible. He often laughs & says they need to go back to their countries. He is quick to tell customers if they call to complain about him or people like Constitine, they will be on hold for an hour with customer service wasting their time. Is this what Best Buy represents? Gay people are upper echelon & others are beneath them? Tip for consumers:I am employed here at Best Buy in Lone Tree @ Park Meadows, CO. I witness Bobby always treating Blacks & Hispanics terrible. He often laughs & says they need to go back to their countries. He is quick to tell customers if they call to complain about him or people like Constitine, they will be on hold for an hour with customer service wasting their time. Is this what Best Buy represents? Gay people are upper echelon & others are beneath them? Products used:Air pods Service Value QualityUpdate: After speaking with numerous employees and supervisors from other countries about my refund that is nowhere to be found even though I returned an item unopened the same day I received it, they have changed their stories at least 5 times. Now, they say it will take 1 billing cycle to receive my money, so I will have to wait about 6 weeks to be refunded. DO NOT return BestBuy items by UPS. Instead, Buy from Amazon. I ordered a modem from BestBuy.com and before it arrived, tried to stop delivery (but couldn't) because I found a far better modem on Amazon. Unlike Amazon, BestBuy.com makes returns EXTREMELY difficult and getting your money back takes over a week. Amazon on within hours of shipping. Even though it was unopened, BestBuy needs a week to "process" my return. Amazon is going to put BestBuy out of on-line business, and rightly so. And, what's with a 15-day window instead of 30? Update: I am still trying to get my refund 10 days after sending it back. Now they tell me it may be more15 days. HORRIBLE. Compare that to Amazon, where today I received a $370 refund the moment the UPS driver picked it up. Amazon is SO MUCH BETTER than BestBuy for mail order it's not even measurable.I have never in my long life been transferred to so many different departments in order to purchase an appliance with partial gift card payment. Do not get fooled and sign up for rewards programs on their visa. Bc it absolutely sucks. You have to waste so much time on getting your rewards and applying it. I think my blood pressure went so high speaking to bunches of idiots they hired. Tip for consumers:I would never again purchase anything on line or use their so called rewards Visa card. It’s waste of time. Products used:Their credit card Service Value Shipping Returns QualityWe just ordered a washer, with installation and disposal of the old one. Two guys showed up, saw that the dryer was connected to gas - we said we would disconnect, but one guy offered to do it for some cash; we shook hands and he said "We will be right back" -- and they left to get the washer (we assumed) but they never came back again. After about half an hour, we called BestBuy and suggested they just drop it off and we would take care of installation and they could credit us those fees. But no, they wanted to reschedule for next week. After we stayed home ALL day AND despite the fact that our delivery/installation window was still open and they could not have been far away. Unacceptable service, generally, but especially for someone who just dropped $1,000+. Cancelling my order as fast as I can. Products used:none Service Value Shipping Returns QualityAs a geek squad member we were happy to know that there was in home repair when our TV went out. Until our appointment was canceled 3 times! Went into our local store trying to get help but they wouldn't even talk to us about it... only through the 1-800#. Getting our new TV from Costco at a better price with free add ons. ServiceI wish I could give negative stars. I purchased a printer for my business, but when I placed the order, the shipping address did not register and defaulted to my billing address, which is a PO Box. I immediately (less than one minute after placing the order) contacted customer support and told them about the problem. The customer service rep told me he entered the correct address on the order. He lied. I never received the printer, especially since my post office box is 3" x 4", was never notified by the post office where the printer was, so I did not ever receive it or take possession of it (easy to confirm since I never signed for the package, nor was it scanned in as picked up). Best Buy customer service told me that the printer was at the post office and they were requesting a return. They lied again. They are now telling me that I somehow have a Canon printer sitting in my 3" x 4" post office box and I have to pay for it. The told me they "checked" their warehouse and the printer was never returned. They are intending to rip me off for an item I never received, never took possession of, and was, in fact, impossible to be listed as delivered. They are refusing to even request a search for the package by the post office, insisting again, that somehow the printer was stuffed into my post office box and I received it. This has been going on since Christmas They are not worthy of anyone's business. Tip for consumers:Best Buy is the Worst Buy Products used:None. Never received my order Service Value Shipping QualityPurchased a dishwasher. Delivery/installation crew claimed the water supply fixture for the dishwasher/sink was "totally" corroded and needed to be replaced at an additional cost of $450, on top of the purchase price. How convenient that they were there to do the job. See the image gents. Where's the corrosion? Plumbers also told me the wiring harness recommended by Best Buy and purchased for the install was risky and not recommended, but they did not offer an alternative. I assume that involved some effort to line their pockets as well. Really poor form on the part of the plumbers, trying to milk someone for their personal gain when they were there to do a job for Best Buy. From the reviews I read after the fact, I don't find it surprising that Best Buy is affiliated with dishonest brokers. I requested a complete refund. Despite being able to take my money immediately upon purchase, of course, they told me it would take days to process the refund. Buyer beware! Products used:None. Still have my old broken dishwasher. Anybody that can deliver a Bosch 300 series 24" with a recessed handle, installed with the old dishwasher hauled away for $1,100 or less, I'm all in. Service Value Shipping ReturnsHORRIBLE! Wasted my time talking to someone in the wrong department after I told the automated robot what I wanted. I get the texts on my phone for appts but she said she couldn't speak to me only my husband because my name is not on the account but we are total tech members. I am done with those jokers!Ordered a tv online and had it delivered in just 5 days. Excellent customer service. We love our new set and could not be happier. Price was the best we could find anywhere. Thank you Service Value Shipping Returns QualityWe spent one hour and six minutes resolving a charge for an item we never received from Best Buy. We were frequently informed that we needed to wait for various procedures, received inconsistent responses, etc. They were unable to send us a confirmation email to reassure us that this had all happened. Service Value QualityCompany suppose to get signature for item being delivered doesn't follow it and item is missing and won't refund me after they said multiple times they would.go deal with a more reputable company. Tip for consumers:Company service horrible! Service Value Shipping QualityNegative 11 Star review: Absolute garbage service on every level. I schedule a stereo install at the end of Jan. The earliest install appointment they offered was March 6. Not a problem I was willing to wait. Meanwhile, I receive numerous emails confirming my appointment including hours before I was scheduled. I show up to locked doors and notified from someone nearby that they no longer offer installs. I wait in line to speak to the Geek Squad manager, which after he completes his transaction with the person in front of me he literally walks away without eye contact. Some other random glassy eyed waste of talent with a stained blue shirt informs me I just need to cancel my appointment via email and a refund will magically appear in 48-72 hrs. I call customer service to confirm at which point they clarify nothing has been cancelled, let alone refunded. This 2nd attempt at a refund leaves me in the same position with no receipt and no email. I call right back for a 3rd time, at which point this person was able to provide me with confirmation my refund is processed and a prompt email receipt. Save your money and time and go elsewhere. I waited 6 weeks for this upgrade and they stood me up with no apology or even a required refund for lack of services rendered. What a waste of space, I hope they level that building and turn it into a parking garage. Tip for consumers:spend your money anywhere else, buy something off a guy under a bridge and that would be more reliable than best buy. Products used:car stereo and install service Service Value Shipping Returns QualityI bought a computer at Best Buy and in December of 2023 I found out they had billed a renewal fee. I called the Geek Squad and canceled it and the guy told me he had it canceled and a refund would be coming soon. I have been calling for 4 months and still nothing. They called me a liar about calling in December and I ended up paying a prorated amount. I will never shop here again. Tip for consumers:Don’t buy anything from their store. They will find something to charge you for and rip you off. ServiceBB has the worst customer service. I wish I had done some research and had read reviews before my purchase. I bought a chest freezer. When I took it out of the box I found it had a big bump in a corner. Possibly during shipping. Getting in touch with customer service is a nightmare. Every time you call the waiting times are over one and a half hours. If you try to chat online, it kicks you out because the systems are busy. They have no customer service email. When I finally made contact, they wanted me to take the freezer to the distribution center, over one hour away. When I asked to speak to a supervisor, the guy was rude and hung up on me. They would not send a delivery truck to pick it up and send a replacement. Feeling so desperate and helpless, I sent an email to the CEO, VP of Operations and VP of Customer Experience. None of them ever responded and nobody contacted. Now I have to get a truck and drive over an hour each way to the distribution center to return the damaged freezer. Never thought anything like this would happen to me. You could be next, I'm warning you.I ordered a "Geek Squad" refurb Xbox Series S from Best buy. When I received it, it was missing the battery pack AND I was sent the wrong charge cord without the AC wall plug. It uses the USB mini, NOT THE USB-C. After an hour plus going back and forth with online chat customer service, online Geek Squad, to which both just ended the chat without warning. To talking to someone at the call answer center. All told me to drive an hour away and return my item for a refund WTF! I ask them to just sent me the battery pack and I'd buy my own charger... No one would listen to reason or even cared. Use Amazon people! Boycott Best Buy! They won't even let you call your local Best Buy store. All calls are routed to a central call center and will not connect you with the local store. Boycott, Boycott! They have even blocked their own site from receiving reviews. "This function is no longer available" SERIOUSLY?! Tip for consumers:That's for the outlet!!Amazing service for me! And most importantly it came in handy when I casually broke my TV. I came over a nearby supermarket, and damn, the prices were kinda unpleasant. It was too expensive for me to pay money for almost the same model that my TV had, but when I bought it, it was twice cheaper! Fortunately, I stumbled into these guys, this platform and decided to acquire a new TV via them. It's a real bargain! I didn't pay much for a whole new TV and got a better model. Niccceee...There are few stores that offer the selection that bestbuy does. We werre very imprssed with selection of audio speakers and equipment. Thank you for great price and service Service Value Shipping Returns QualityWe were shopping for a dishwasher and told the salesman that it had to have an open bottom to connect to our floor-mounted water source. He said it absolutely would. It arrived, and it had a closed bottom, so we sent it back. Without our knowledge or consent, they ordered a second one and charged us for it - the exact same one. We called and got customer service in India, where we were passed to 5 different people over the space of 1.5 hours. Finally, we got the right one ordered, but were told we wouldn't get credited for the first one for up to 7 days. All of these were their errors. Why are we made to float them an interest-free loan for a week for their mistakes? We canceled, and will never deal with them again. Service Value Shipping Returns QualityI ordered a GE PGP9036SLSS Gas cooktop, They charged my credit card the $1,444.49. Scheduled delivery between 7:00 and 1:00. Now 7:30 Confirmed that delivery was coming in the morning at 7:29 the night before. I removed my old cooktop getting ready to install the new one. No Delivery! Called customer service to see I it was still going to be delivered. They told me that I needed to reschedule the delivery, this is Early December can not deliver until in February. Canceled order. I would NOT BUY ANYTHING from them again. I now have to replace my old stove top. Not a happy customer.I went to Best Buy this evening to purchase a 65" Samsung TV and a laptop. The sales associate sold me a Geek Squad package for $179 and told me and my friend that it would fix anything I purchased for 2 years including the TV and laptop I purchased this evening, for free. I got home I looked at my email I logged in and checked what it said it says I get 20% off of labor but I will have to pay for the parts. So What the hell did I pay for? A membership and I ask for geek squad insurance. My receipt is not legible most of the ink is missing. The sales rep stood there and blew smoke up my $#*!. My friend said so if she drops her laptop are you going to fix it? The sales associate said yeah they're going to replace it for free... Should everybody expect to have lying sales associates Uh just to make a sale.My son told me to look it up because he knew the sales associate was lying. My son is smarter than the Best Buy Associate. Lol Tip for consumers:Do all the associates lie to make a sale because the truth always prevails. People will come back to your store pissed off and it's not going to be a pretty sight. Products used:Something I had no intentions of purchasing but I was lied to so I purchased a damn membership at Best Buy that I wasn't interested in purchasing. Service ValueI never received my order that was supposed to be delivered in a few days. I followed up after almost. 2 weeks and saw that someone from Shipt picked up the order to deliver and then canceled it two days later. Absolutely no communication about this from Best Buy. I have done a few chat supports to resolve this and get my order through store pick up and keep being told a later and later timeline for reviving a confirmation email that would allow me to pick up my items in the store. I can't believe they are able to run a "business" like this. Quite honestly it feels like a complete scam at this point. Service ShippingGeek Squad technicians opened my network to the world and never logged back in to fix the issue. They had me wait for 5 hours with an open network. A more technical technician was supposed to log into my system but never did. The problem was still not resolved.I purchased an open box "excellent" TV that wa listed as being in perfect shape and had it shipped to my house. When it arrived, I took the TV out, put the stand on, sat it on a stand and hooked up all the wires. When I turned the TV on there were lines and color marks all over the TV. Apparently, this "excellent" TV was never even checked by Geek Squad to make sure it actually worked! This doesn't surprise me because when I took it back to my local Best Buy store in White Marsh MD, I found that no one actually WORKS at Best Buy. I wanted to exchange the TV but after waiting for 30 minutes for some help I left along with two other people who were complaining about not getting helped. There were plenty of so-called workers there, but they were just sitting around on their cell phones. I asked the manager to get me some help and he quickly walked away and said he would call someone, but no one ever came to help. I NEVER plan on walking in Best Buy again and with this type of pathetic, lazy, and incompetent service Best Buy probably won't be in business much longer… Products used:None! Value Shipping Returns Quality