I'm thinking B&BW Co. Is trying to fake out the customers. I believe they change up the labels and present a different color bottle. I finally figured out that many scents and lotions have a familiar smell DUH on my part. Only because I have been using them for years. It makes sense now especially when you put body spray on and it reminds you one of their other scents because it is. That's my opinion. Also, Colloidal Oatmeal for sensitive skin is everything but what it is suppose to be. Im thinking it has some type of Capsaicin in it. Set me on fire. Tip for consumers:Seems like the products are as usual except for labeling and color of bottles repeat repeat Products used:Lavender room spray Service Value Shipping Returns QualityNot what they used to be. Simple exchange and offered gift card for 49 cents. Ridiculous. Tyler, the supposed "manager" was nothing but a robot stating "our policy". Other manager up front, no better. Give your 49 cents to the next customer please. I'm done. Tip for consumers:Not worth the hassle Products used:Exchange a fragrance Service Value Returns QualityI've been trying for 5 days to make an order and it continues to tell me the items in my cart are not available. Although they say available for shipping not pickup. This is by far the most time consuming and obnoxious website I have ever ordered from. I'm not placing my $224 order and may never order online from here again. It's rediculous. Tip for consumers:The website sucks. Invest or don’t have it. Products used:I use all the products but the website sucks! Service Value Shipping Returns QualityReceived broken product and was informed by their customer service that they would backfill. 2 weeks later get an email that they are not going to backfill and that I needed to take the complaint up with LazerShip that delivered the package. Contacted LazerShip and they informed that that had to work with Bath & Body Works, so I am left with $191 of damaged broken product. Tip for consumers:Will never shop with Bath and Body again. Products used:No Refund on damaged goods will just try and say it is the shipping companies problem. Service Value Shipping Returns QualityPrior to placing an actual order BBW falls behind due to the always glitching, slow, unresponsive and extremely irritating website. How a company can pull profits like BBW and operate on such a horrible platform is mind boggling. After placing an order you still aren't guaranteed the items you purchased. BBW will charge you for the items and ship you one or two here and there and then cancel several items 2 weeks into waiting. Selling products that aren't actually in stock is absolutely wild especially in todays world of digital organization. Taking 2 weeks to decide said items aren't actually in stock is unacceptable. Finally when you do receive whatever part of your order BBW decides to send you it's quite clear that the products are inconsistent in quality, packaging and shipping are completed haphazardly and you're lucky if several items don't arrive broken or leaking. I ordered 30 items 12 days ago, I have since received only 4 of the 30 in two separate shipments. I was notified an hour ago that several items from my order are no longer available. This will be my last order and I hope others will save themselves the trouble until BBW learns to take customer service seriously. Tip for consumers:Orders aren't guaranteed, seller frequently cancels items after long wait periods. Products used:Candles, cosmetics, body care, home fragrance Value Shipping QualityQuality products with a scent for everyone. The body products really do cleanse and the scents last a long time. The body scrubs have excessive walnuts shells though. Everything has great price when on sale, but is a little costly if you don't use the semi-annual sales or loyalty rewards. Arrives about 2 weeks AFTER original delivery date, so shop in the store where you can actually smell and test the scents to make sure it works for you and your body chemistry. Customer service is no help for online sales, but the associates in the stores are always friendly and knowledgeable. Tracking is not always updated, so you never know where your order is until you get the notification that it has been delivered. Products used:Body wash and fragrance mist Service Value Shipping QualityI placed an order it was delivered by usps on my porch in front of ring door bell camera and a man was recorded walking onto my porch and stealing my package along with my clients delivered meals she gets weekly. Bath and body works said because the package was marked delivered by the carrier they are not willing to ship another package and or refund my money, although I have proof of the man taking the packages on my ring doorbell camera. The CUSTOMER SERVICE GUY SAID FILE A POLICE REPORT AND LET THEM HANDLE IT. AND AS FOR ANOTHER PACKAGE OR REFUND THEY ARE NOT NEITHER! HORRIBLE!I want to shout out a big "Thank You" for your amazing Coffee & Whiskey foaming soap. I absolutely love it. Please keep it coming!I placed a pickup order at a store near me for some wallflower refills. I got the confirmation email, then the email that the order was ready for pickup all while I was at work. A few hours passed and I got an email saying my order was cancelled. I called the store to see if I still needed to come pick anything up, and they said they never even received my order. I have all the confirmations so I know it was the correct address and I know my connection was sound when I placed it. They told me to place another order but the item was already out of stock in store and shipping is $7, and it's been >36 hours without getting my 20% off returned so I couldn't have combined that with the sale which I did in the first place, which ended 2 days ago. Meh Products used:An empty piece of plastic I bought 3 years ago that's supposed to omit scentsI had Vanilla Bean body cream and the material was flaking off the wrapper, therefore when you used it the wrapper flakes were all over your skin. I took it back and without receipt no refund no exchange. It's garbage now...I will enclose a picture. Products used:Body creamThis company is very fast sending you the products.I love all the soaps.I find no problem with them.the pumps work fine with the hand washing soaps.I feel bad for the customers that find they don't pump.I will continue buying from them Tip for consumers:You won’t be disappointed with your purchase Products used:Washing hand soap..candle..bath soap Service Value Shipping QualityBeyond frustrated with B&BW. I placed an online order for Wallflower refills. This is the 3rd order in a row I have received damaged. I opened the box which was full of glass and cut my finger. I called customer service 2 days in a row and sat on hold for over 40 mins only to be told to call back again tomorrow! I order frequently and will not be spending my money here again. Tip for consumers:Don’t buy from Bath & Body Works Products used:Wall Flowers Service Value Shipping Returns QualityFor years I have compared other candles to B&B's candles. And I would always choose B&B's candles until now! And I didn't mind spending 100 dollars or more. But now for some reason the scent of the candles have decreased. The chemist or botanist or whoever is not putting the same fragrance as before. I can tell. So they won't do anything about and I WONT ever buy candles from them again! Tip for consumers:If you are dissatisfied with Bath and Bodyworks too, let’s choose not to shop there Products used:Candles from Bath and Bodyworks Service Value QualityI thought I was alone in the complaint that B&BW was packing their products poorly for online orders however it is a normal practice of B&BW. All three orders I received from them so far have been packed with intent of causing damage to the shipment. The candles I ordered were broken and customer service wanted to blame UPS for the damages until I sent them a picture of the poor packing they did. I will never order from B&BW again. I will never recommend B&BW to any of my friend or family. Good job. Products used:Candles Service Value Shipping Returns QualityBought a bag full of candles. Tharindu at sales gave me great guided tour of the scents. Made my day@micc Service Value QualityTheir scents are great and all but she was extremely rude to my 13 year old daughters. They were simply looking at the things part of the sale and this horrible employee I believe her name was mirim. Horrible service. Service ValueAlways a delight for me to go through the array of their products, especially fragrances. The lotions, body washes and candles smell really good whatever the scent is going for, this speaks to me about their quality. Stores can be overwhelming sometimes because there is just much of a muchness going on there, you could easily get lost :) but their website is pretty cool to browse and if you already know which scents and fragrances are right down your alley, you could easily find your way around them and shop onlineThe worse expiercne you call with an issue and ask them what's going on why isn't your account working at checkout they're going to tell you it's a glitch in the system so you can't get the promotions today unless you make a new email no resolution not trying to resolve the issue. Nothing a complete waste of time. Customer service cannot help to save your life, so why do you guys kindly have people answering phones who can't help you solve your issue Service Value Shipping Returns QualityPlaced an online order in plenty of time to receive for the holidays and 2 weeks later still hasn't even been shipped. The customer service reps are less than helpful and all I am told is that it's in the warehouse look out for an email update. Completely unacceptable especially since you charged me for the shipping. Maybe you should tell customers up front about your lengthy delays had I known I would have gone to the store to make the purchase Tip for consumers:Get customer service reps that can speak English and can actually help customers Products used:Haven’t received my order yet still waiting Service ShippingI've had problems on an off with bath and body works for over 2 years. Their online orders seldom get shipped and takes weeks for them to cancel and provide a partial refund. I live in Montana--a sales tax free state. BBW refunded my online order but KEPT the sales tax! It should never have been charged in the first place! So now I'm OUT $6.98 on an order I didn't receive! Order # **************. ( your site won't allow my proof of order to upload.). +++++an update. I received my money back tonight. Thank you sitejabber because I think you were the tipping point. I'm going to keep this review up just as a cautionary note. Customer service should have handled this with my phone call. This is what I do not underdstand. Tip for consumers:don't order online and you're lucky if you can get the items you want in the store. Products used:I didn't get my order Service Value Shipping Returns QualityFirst time to use tabby, i asked him everything coz i don't know step by step, before paying, i asked him what to do next,instead of answering me, he was talking to other customer which is unpro, he kept blaming me for the mistake which he was the one who made, instead of paying installment, i used my card and paid the full amount, what's the sense of telling him that i will use the tabby card, he really don't know what hos doingThis company has a lot of trouble fulfilling an online order. First attempt was a order pick up at the local store. Local store cancelled the following day,items not in stock.Ordered again for items to be shipped. Received many emails stating they were getting ready to get ready to get my order shipped sometime in the future. After 9 days of this, order still not shipped. Very difficult to cancel order. Still haven't received refund. Don't waste your time on these folks. This company has lost it's way. They are not worth the headaches. Tip for consumers:Avoid. Products used:None, never received. Service Shipping ReturnsI would purchase again cuz nice fragrances and body wash for hydration! I also like the lotion for extra dry skin! My main complaint is the lids or caps break off or crack so you can't drop It. This is very annoying! Makes a mess when transporting! Hopefully, that will be addressed! Products used:Body was and lotions Service Value QualityPlaced my order on December 11. Items were not shipped until yesterday, the 19th, and they will not arrive until the 22nd (was told the latest delivery date is 12/21). Now I can't give them away as holiday gifts anymore. The website lied about its guarantee delivery date. Their shipping service is lazy and a joke. Service Value ShippingI have been buying this soap for so long I dont remember when I didnt have it. Every year I buy enough Vanilla Bean Noel to last my husband and I for the whole year. For the longest time it was was the best vanilla scent I could find anywhere. Then the musk was added and it wasnt so great anymore. Every year it gets a little worse. This year is the worst though. I dont even know what it smells like anymore but i will not be buying again. So very disappointed. No one will ever match the original smell. Products used:Vanilla Noel Body Soap Service Value Quality