Their publicity states that dispatches from the EU occur within 2 days, this is not true, I ordered 10 days ago and my order still hasn't been dispatched, I have contacted customer services 3 times and I am fobbed off with the same excuses every time, that they are working on it and that I will hear from them within 24 hours, I hear nothing, it is lies, lies, lies, I cannot wait at home indefinitely,How long does it take to process an order? They are not honest! Products used:E Bike , not yet used as not delivered Service ShippingI had to contact customer service because my smartphone malfunctioned. And it was one of the best and most positive encounters with any customer service. These guys are very helpful, polite and focused on actually solving my problem. They're responding very fast and always provide clear information on possible next steps of my return/refund claim. So if you're worried how your guarantee would work in another end of the world - just don't. It works perfectly.First timI have been chasing an order but so far I have not received a response Reason I chose this business: I saw and purchased a product they advertised Reason I chose this product: Because I wanted the item advertised Service Value Shipping QualityAnother cheap chinese company sending faulty product. Pathetic customer service, ticket no **************086, order no *******, paypal case id PP-R-GUH-******* i orderd a watch which was faulty, it had a screw missing and its not charging up, when i try to return it, their pathetic customer service did't listen, and thier fraud paypal partners are also supporting them, by not listening to the customer feedback, i lost usd 37.15 to them, request you to don't lose your hard earned money to these frauds Products used:another cheap chinese company sending faulty product . pathetic customer service , ticket no **************086 , order no 113128846 , paypal case id PP-R-GUH-509667072 i orderd a watch which was faulty , it had a screw missing and its not charging up, when i try to return it, their pathetic customer service did't listen , and thier fraud paypal partners are also supporting them , by not listening to the customer feedback , i lost usd 37.15 to them , request you to don't lose your hard earned money to these frauds Service Value Shipping Returns QualityDo not waste your time or money. This website continues to take orders for a product that is not even in stock. So your order just says processing. It never ships. And when you request to cancel order that's when I found out item I ordered is out of stock. Use PayPal for refund. You will need a refund if you order anything.The search for the correct product takes too long. Check out process is tiring. I have to give my address 3 times. Also have to sift manually through hundreds of suburb names for mine. Not sure if your website is to blame, or it's my new tablet. Any way I am happy with your products. Reason I chose this product: Wide variety and good quality * Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond QualityThe search for the correct product takes too long. Check out process is tiring. I have to give my address 3 times. Also have to sift manually through hundreds of suburb names for mine. Not sure if your website is to blame, or it's my new tablet. Any way I am happy with your products. * Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Naci A. 1 review 1 helpful vote Follow Naci A. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Poor customer service and Delivery disaster” September 4th, 2023 Verified purchase I ordered a drift car, a battery, and 4 wheels. I received wheels but the package returned because of a Postnord delivery problem. Banggood refunded my money. Then I ordered the same products again in July 20. The estimated delivery date was 14 August and 2 Sept. I noticed that the package was in Germany and said " It is waiting to be picked up by the local post". But it has stucked in Germany. When I contacted customer service, they said that they had refunded the order. And couldn't give me any clear reason why they couldn't deliver the packet. By the way, I received another 4 wheels of the drift car. Just now I had 8 wheels without the drift car. The customer service offered me 200 points for the compensation. My first time shopping via Banggood was terrible. Products used:Toys Service Value Shipping Returns QualityBe very wary, what you order you may receive something very different. I have been sent an item completely different to what is advertised. I ordered a mini roof cover, not a full cover for a large car which I was sent. When I contacted for a replacement for correct item or refund, they asked me to send sku number by mail. I emailed instead and their response was correct sku! But the item does not match what is shown in the ad or what I purchased. They have not offered refund or replacement. Tip for consumers:That Banggood are not trustworthy and misleading advertising. Products used:None in correct item sent Service Value Shipping Returns QualityI made a purchase from this particular website which turned out to be a bad purchase. I purchased a mobile phone device which upon arrival appeared to be defective. It wasn't charging. No matter how many hours I left the mobile phone charging, it showed no indication of charging and no indication of operation. I spoke directly to Banggood customer service staff opening a ticket and the process ticked for days until the ticket was automatically closed without any help. Now I have opened another ticket and they have started telling me the same things they said to me in the first ticket before it was closed. The first ticket was closed because their last reply was: "we will update for you as soon as possible, please wait patiently" and I was just waiting... As you can see, the company in question has bad service and is fooling the customer by giving them fake hopes that he will answer him soon and this never happens until days pass and the ticket is automatically closed. Products used:FOSSiBOT F101P Service Value Shipping Returns QualityTotal scam. Ordered on the 26th of September. Promised sending max by 1st of October, delivered max by the 6th of October. Supposedly "protected by the extra Delivery Insurance". Now, the 11th, still didn't even sent it. Was in contact 5 times already, every time the same reply: Sorry, we will escalate, wait 24-48H for response. Never any response, nothing sent, nothing paid back. I gave up and reported to appropriate authorities on the grounds of embezzlement. Tip for consumers:Avoid at all costs! It's a scam! Products used:Bought a 3D printer, nver got it. Service Value Shipping ReturnsWell the title sums it up and I wouldn't even give them one star bought a coat $84 too small wanted to return it and get right size and did return it (cost $62)and its been in customs? For 6 weeks and no refund and wont even talk to me You decide! But business with them will screw youI have contacted banngood on 2 occasions regarding my order with no response other than issuing a ticket (rubbish) they do not take it any further you get back to me so I cancel and have a refund to my bank account approx £300 DavidI would never recommend this company if there was a rating lower than -0 it will be Banggood their customer service is OK but they follow through I rather give my money to homeless people and help them at least I know they would be appreciate it they had no problem taking my money but they could not deliver my product almost 2 months later what a let down this company should be shut down and investigate and sued I advise everyone to stay away and run like Godzilla was after you. I will write a review every day until this place is shut down join with me. I ordered $570 worth of RC cars and never received them and keep getting the runaround about where they are and about a refund horrible company to do business with.I purchased really expensive face masks and the site said they would be delivered in 2 weeks. Well, it has been 8 weeks. $35.00 for 10 masks and I have nothing to show. They told me to wait 43 more days! Do not buy from them! They are based out of China, so expect MAJOR SHIPPING DELAYS! POOR CUSTOMER SERVICE!WOW, what a SCAM site. I have ordered goods in October and still didn't got them. Tracking information just shows some movement of goods in China, noting else. When i ask, after 2+ months for a refund, they refuse to refund me. But on their website it is written if a customer doesn't get goods in 60 days they will do full refund. SCAM SCAM SCAM.Item took more than 9 weeks to arrive, then turned out to be not the item I ordered. Have tried 4 times over the last 4 weeks to get a response to my complaint and have still heard nothing. The company seems okay if nothing goes wrong, but is horrible at customer service if there is problem.Order # ******* Waited over 2 months for delivery and received DAMAGED product. SOAKED in a YELLOWISH liquid. DESTROYED all the MASKS. 90 day refund policy is a JOKE. BEWARE! Contacted BBB..Important is to read the pdf manual from Atomstack website. The installation of the USB driver is inside the free software, so a normal plug and play like plugging an USB stick does not auto install the device. However my first tries on wood were an success, so I am very satisfied. Anyhow, I will try also some other laser heads on the setup, which seems to be easy to be modified, so great buy. Reason I chose this business: Because of good price option and fast delivery time Reason I chose this product: Reasonable price for a test of such a tool at home office Value Shipping QualityloadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Michael S. 1 review 0 helpful votes Follow Michael S. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “More Shipping Fees” July 18th, 2022 I thought I found a nice product with a very low cost. The added shipping cost didn't make it unappealing. I purchased the item. After a week I decided to see if I could track the item. Found out that it was never shipped. Tried to contact them by phone - ************** - is not in service. So I started a chat. Rep told me that if I don't pay an additional $32, then the order will be cancelled. So I requested a refund. * Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respondRefusing to give refund. I have now asked 5 ties for a refund for items that never arrived. They repeatedly tell me to check tacking numbers and address. The package has not moved in over a months and was ordered two months ago. Having promised to refund after a certain date I then requested it and the whole process started again. AVOIDto give refundLet's see how quick you can get it here. I can not stop and need these parts Asap! Reason I chose this business: Only site I could find the parts I desperately needed on at a great price. Value Shipping QualityLet's see how quick you can get it here. I can not stop and need these parts Asap! loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Jack T. 1 review 7 helpful votes Follow Jack T. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Totally Scam Stay Away” July 30th, 2020 Totally scam, customer service is horrible, stay away at all costs. Bought an e-scooter from this website, broke in less than 2 months. Emailed them about the issue and sent them video proof. They responded they will investigate and would respond within 72 hours. Okay 72 hours later no response received, email them again, they would pretend they didn't know about the case and asking me to further explain the issue. Okay I replied to that email, then received same response stating they will investigate and would respond within 72 hours. And forever like this over and over again. I first contacted them on March 2020, it's now July 2020, no progress made at all. Edit: order number is *******We ordered a TV that came with a faulty LCD display. The error is not due to Banggood or shipping. After submitting the photos and videos, they were offered a refund of the price of the device. Communication is flawless, email exchanges every working day. Customer service 5 stars.Scam af!... it's almost 4 months and my order still hasn't arrived i contacted their support and asked for reshipment and then they failed to deliver it again and i asked for reshipment again and failed again!... don't buy from this scam site they'll just waste your time and money all that reshipment sh*t ain't real!I have been trying to process a return for over a month. Immediately upon receiving the product, I reached out to process the return. The replies have been, we are sorry you were disappointed with your product, please contact us if you would like to return. I have reached out numerous times through email and over Facebook. Banggood is terrible, do not buy from them