Coupon > All Stores > American Eagle Outfitters Coupon > American Eagle Outfitters

  • Site Name:American Eagle Outfitters
  • Site Url:http://www.ae.com
  • Coupon use:How to use American Eagle Outfitters coupon
  • Description:American Eagle Ao flying products include men's jeans, T-Shirts, ladies shoes, other dimensions for all models were sold only in the official website ae.com.
  • American Eagle Outfitters Review

    I've been shopping at AE for over eight years and I've always loved their products and customer service. But I want to warn everyone: do not shop the online store! It's been their policy for years to offer free shipping on orders over $50 - I have the receipts - but that seems to have changed with no warning. Last week I was charged $25 for shipping on a $110 order and I'm never getting that money back. Shop in store or move on, the online store is a scam. Service Value Shipping Returns Quality
    Do not trust this company they do not ship to the correct address and do not care! I ordered items that totaled over $100 and it was shipped to the wrong address, I called to let them know and they do not care. Will not ship me my items ordered nor will they refund my money
    For the second year in a row, I have been taken by the American Eagle / Aerie gift card promo. Last year they ran a promotion wherein you order $100 in gift cards and receive $25 in a promotional gift card that can only be redeemed in January--I waited and nothing arrived and I was then told by customer service that it had to be a single transaction and I would not receive the promo cards. This year I bought 2 x $100 cards in a single transaction (I also noted in the fine print it said that you could use multiple transactions...) and the screen had a big ad for the promo and said it ended on Dec 27th. I waited and then reached out and was told that when I bought the gift cards this year they were not running the promotion at all, it ended on the 26th and the 27th meant 27th at midnight--no explanation as to why they still had the promo on the website and why it was on screen while I was purchasing. They've been very glib/rude and I'm done shopping with American Eagle and Aerie at this point.
    After buying through their online portal they have cancelled the order and says that there is high volume of orders so we have cancelled your request. Products used:not used anything Service Value Shipping Returns Quality
    I've been with American eagle for years and all of a sudden they just closed my account after I payed them off this is a horrible company and they won't open my account I'm so disappointed horrible brand
    If you're not based in the US and planning on ordering from AEO, do yourself a favor and order somewhere else… Had two orders with a total of $300, they were "shipped" about a month ago, and the packages still haven't left the customs. Tracking shows that the parcels arrived at a facility in Frankfurt, but tracking goes dead after that. Called the postal office there, they say customs documents for five items are missing, and they will probably return the parcels to the seller. Unacceptable behavior, and the AEO customer service doesn't seem to care, quite sad. The customers don't have any influence on the customs process, as AEO states they pay for duty and tax (at least in Germany), which is great, but I guess their customs department is absolute bulls***… Service Shipping
    I have been shopping with American Eagle for awhile now, since 2011. The site and in store associates are very helpful. I also love that when they give out coupons it cab be applied to both American Eagle and Aerie. All their clothing's are true to size and quality are great as well! Tip for consumers:If you sign up for the AE perks member- every time you shop your points add and you get money back to shop instore- which is a plus. They have both AE and AERIE. So that's a plus!!! Products used:Clothes Service Value Shipping Returns Quality
    My merchandise all smelled of a very strong order of smoke. I'm allergic to cigarette smoke... This resulted in an asthma attack during which I seriously considered going to the ER if multiple breathing treatments didn't calm things down. I contacted AE customer service. Their response: "You can return your merchandise but sorry! We won't be returning your shipping costs!" What the actual hell? Never again! Tip for consumers:Skip the ordering......
    The Manager at the American Eagle store at Miami International Mall he is Amazing great customer services,he's always with the best disposition to help the customer,his name is Felix,and his team is very friendly and helpful,I give ten thousand stars to them,and I highly recommend American Eagle at Miami International Mall!
    Was trying to make a decent sized purchased but the website crashed on my iPhone and everything in my cart disappeared and I had 20+ items in there. American Eagle has lost my business because of it's $#*!ty website, incredibly frustrating experience. You would think they would invest more in there technology but I guess they don't care about their customers online experience. Service Value Shipping Returns Quality
    In my 33 years this is by far the worst customer service I've ever had to experience. They have wasted over 2 hours of my time now and I am being refused a supervisor so I'm just out of my rewards, out of my jeans, and out of luck. I have never been so frustrated I get a pair of freaking pants for crying out loud. I have spent over $400 here in the last 2 weeks but I will never do business with them again.
    I have buy 3 jeans from Dubai my 2 jeans busted. Very disappointed really it's jeans stuff both jeans are same problem. Really I am not expecting this from American Eagle
    I bought a pair of Khaki cargo joggers (short size 0) and a woven belt (women's small) off the website. I love these clothes. The pants are comfortable and not heavy, and the belt is good quality! I wish I had ordered the joggers in size 00 though, as they are very loose on me and don't sit on my waist where they are supposed to. The belt is also a bit too large, so I recommend if you are EXTRA petite and have a size 22 inch waist, get belts elsewhere. Overall I am happy with my purchase. Service Value Shipping Returns Quality
    I ordered clothes,an recieved clothes I didn't order,so I took everything back except 2 jeans that were 29.96,x 2 = 59.92,an they want to charge me 132.00,sorry I went to the promanade american eagle store for the returns,the girl put some on a gift card an some on my charge card,she didn't add everything right,one of the pk of shirts I didn't get,they took that off,but there has to be a pair of jeans she didn't put on,it's all messed up,if I could send over my orders that I had I would to show everyone what a cheat they are Tip for consumers:*******849 order number, other order *******822 total order was 357,kept 2 jeans 29.96,took everything back an I owe 132, tell me how,if I'm wrong in math I will except it when you show me otherwise you people are bad news for business Products used:2 pairs of low rise skinny jeans that were 29.96 https://www.ae.com/us/en/p/1163_3404_900?utm_source=ae&utm_medium=email&utm_campaign=operational&utm_content=AE_Email_190419_2
    Went to AE in Oxford Valley Mall w/ my husband to purchase him a new pair of jeans. Came out of the store w/3 new pair of jeans bc of Amber 839. Amber the sales associate there on Sunday Jan 9.2022 was a great help. She ran back and front w/different sizes colors and style jeans. Also, she made a few suggestions which were great and very helpful. My husband is very happy and we ended up purchasing 3 new pair of men's jeans Thank you Amber you were amazing AE you have a great employee w/Amber. Products used:Mens jeans Service Value Shipping Returns Quality
    I've worn american eagle for years as a petite female that doesn't fit clothes in more stores. Over the past few years they've changed their sizes to accommodate plus size people which I really love but wish they could accommodate one without forgetting about the other end. In that change their 000 has become the old 2. I have old american eagle shorts that are 0 that are almost too small but when I try on 000 it falls off my waist (picture attached). Besides all sizing issues their service is horrible. I had to search the store for an employee to open a dressing room by asking other customers where they were. Once I got in a dressing room I couldn't get my first pair of shorts on to try before the same employee pounded on my dressing room door asking if I needed help startling me. After coming out i asked if 000 was the smallest size they carry to clarify and they gave me a dirty look before saying no. Almost walked out crying I was so upset. Didn't buy anything and don't plan on buying anything again. Tip for consumers:this site is frustrating and inconvenient to use. Products used:None I left empty handed. Service Value Quality
    Horrible shipping! Shipping company lost my items twice, but "accidentally" closed out both items saying they had been delivered. (confirmed via a call to the shipping company). AE refuses to refund my second order saying they already provided a refund once. No one in Customer Service can help. Horrible service. I will never order from them again. Service Value Shipping Returns
    I consistently buy AE jeans because they fit better than any other brand, and the material feels good. I'm 6'1" 185 lbs, wear the Skinnies. I'm not okay with holes in them, and most of them have holes. That's a problem, I don't buy air, but that's what they sell. Sometimes hole-less can be found. The denim of one of my six pair came undone within the fabric so there are now many furrowed ridges on the thighs, see photo; that happened over a period of a few months so they were not returnable. Another problem is consistency. The skinnies now have much tighter calves than before. It's all a bit frustrating but they have the best fit.
    AE won't issue refunds for orders that are delivered to the wrong address, basically they won't help you at all they will blame the delivery company and you and if you call the delivery company they won't do anything. American eagle and the delivery company ripped me off with $64.93 well earned by my hard working husband shame on you AE. Tip for consumers:Do not order from AE Products used:None Service Value Shipping Returns Quality
    I have worn AE jeans, and I turned my husband on the them. We have worn them for years and they last for years. A few years ago they stopped carrying a 16+ in store in jeans. This means we no longer get to use our military discount. So I finally broke down to order online- they canceled my order after 3 weeks passed because my jeans are no longer in stock. They're taking up to 10 business days to refund the almost $200 we spent, and I'm angry. I've been buying the jeans from Target now. They're cheaper and pretty similar. Tip for consumers:Shop elsewhere. It's not worth it anymore. Products used:None Service Value Shipping Returns Quality
    The staff is extremely helpful and kind especially Nery Bonilla A ++++ she went above and beyond to help it's refreshing. Thank you
    I ordered new jeans from AE. I received USED jeans with friction wear in crotch. Smelled of perfume. Customer service was NO help after talking to two supervisors. They didn't care and offered me a 25% off coupon. I am so extremely disappointed! They wouldn't even exchange them. I have to send them back without tags and start over ordering. I have wasted soooo much time! I'm furious. Service Value Shipping Returns Quality
    American eagle clothing is amazing! They always fit just right, good quality, and they look so good! However, the website is poor quality and it always freezes.
    My billing address zip code and my shipping address zip code are different. When I placed my order, I saw that I received two emails from American Eagle. One said "Thanks for your order". The other said "Your order is canceled". I immediately checked my Checking Account and saw that American Eagle took money out of my account. I called their customer service hotline and spoke to a representative whose name I cannot (fortunately for her) recall. I explained the situation and in broken English, she told me that I needed to go to my bank to get the credit. That's not an accurate statement. I told her that's not how things are done. When I got off the phone, I saw that the money had been credited back to me. In the end, it worked out. However, your customer service representative told me a false statement. Your reps need to have clear voices and should be able to speak clear English. This customer representative struggled with that. Service Value
    Bought identical shorts last summer through their web site, i wore them may be 5 times at most, the waist elastic band of the dark one is all loosed. The short falls down so i just can't wear it anymore. I wrote to the customer service and they refuse to replace it or refund me as it has been worn. Looks like normal to them that their clothes don't last. No more purchase at this store for me! Tip for consumers:Their goods are cheap quality Products used:Shorts Service Value Shipping Returns Quality

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